mrluky88 Privacy Policy

1.Introduction

mrluky88 ("mrluky88", "we", "us", "our") operates the online gaming platform accessible at mrluky88.net and is the data controller in respect of personal data collected through the Platform. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal data submitted by or collected about users ("Player", "you") of the mrluky88 Platform.

By registering an account on mrluky88, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Policy, you should not use the mrluky88 Platform.

This Policy should be read together with the mrluky88 Terms & Conditions, which are incorporated by reference. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2.Personal Data We Collect

mrluky88 collects the following categories of personal data:

2.1 Registration & Identity Data

• Full legal name as per government-issued identification;
• Date of birth (for age verification purposes);
• Residential address;
• Email address;
• Mobile telephone number;
• Username and encrypted account password;
• Copies of identity documents submitted for KYC verification (e.g., MyKad, passport).

2.2 Financial Data

• Bank account details and FPX reference information associated with deposits and withdrawals;
• eWallet identifiers (Touch 'n Go eWallet, Boost) used for transactions;
• Transaction history including deposits, withdrawals, wagers, and bonus credits;
• Account balance and payment method preferences.

2.3 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Session timestamps, login history, and session duration;
• Game history, betting activity, and platform navigation data;
• Cookie identifiers and similar tracking data (see Section 9).

2.4 Communication Data

• Contents of live chat conversations, support tickets, and email correspondence with mrluky88;
• Records of promotional communications sent to and received from you.

2.5 Responsible Gaming Data

• Self-exclusion requests and cooling-off period selections;
• Deposit limit settings applied to your Account;
• Session time alerts and responsible gaming tool preferences.

3.How We Collect Personal Data

mrluky88 collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a payment, contact support, or update your Account settings;
• Automatically through the Platform — through cookies, session tracking technologies, and server logs when you access and use mrluky88.net;
• From payment service providers — transaction confirmation and fraud screening data returned by FPX and eWallet providers in connection with your deposits and withdrawals;
• From identity verification services — where mrluky88 engages third-party KYC or age verification providers to validate identity documents.

4.Purpose of Processing

mrluky88 processes your personal data for the following purposes:

• Account management — creating, maintaining, and administering your mrluky88 Account;
• Age and identity verification — confirming that you meet the 21+ age requirement and that your identity matches registration details;
• Payment processing — facilitating deposits and withdrawals via FPX, Touch 'n Go eWallet, Boost, and other accepted payment methods;
• Service delivery — providing access to live casino, slots, sportsbook, and Toto 4D services;
• Fraud prevention and security — detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorised account access;
• Regulatory compliance — complying with applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations under mrluky88's operating licence;
• Customer support — responding to enquiries, resolving complaints, and providing account assistance;
• Marketing and promotions — sending you information about mrluky88 bonuses, promotions, and new features, subject to your marketing preferences;
• Platform improvement — analysing usage patterns to improve the mrluky88 Platform, fix technical issues, and develop new features;
• Responsible gaming — monitoring gambling behaviour to identify potential problem gambling indicators and delivering responsible gaming interventions where appropriate.

5.Legal Basis for Processing

mrluky88 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between you and mrluky88, including Account registration, payment processing, and service delivery;
• Legal obligation — processing required to comply with applicable AML, KYC, responsible gaming, and licensing obligations;
• Legitimate interests — processing carried out for fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights;
• Consent — where you have provided explicit consent, including for direct marketing communications. You may withdraw consent at any time by updating your communication preferences in your mrluky88 Account settings or by contacting support.

6.Data Sharing & Disclosure

mrluky88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients:

• Payment service providers — FPX participating banks, Touch 'n Go eWallet, and Boost, solely for the purpose of processing your financial transactions;
• Game providers — licensed third-party game studios may receive anonymised session data for game delivery and fairness monitoring purposes;
• Identity verification providers — third-party KYC and age verification services engaged to validate your registration information;
• Fraud prevention services — third-party risk and fraud screening providers used to protect the Platform and its users;
• Regulatory authorities — where mrluky88 is required to disclose information to licensing authorities, law enforcement agencies, or other competent authorities pursuant to a legal obligation or court order;
• Technology service providers — hosting, cloud infrastructure, and customer support technology providers acting as data processors under contractual data processing agreements with mrluky88.

Where mrluky88 engages third-party processors, we require them to process personal data only on mrluky88's documented instructions and to maintain appropriate technical and organisational security measures.

7.International Data Transfers

mrluky88 operates under an international online gaming licence, and certain data processing activities may involve transfers of personal data to service providers located outside Malaysia. Where such transfers occur, mrluky88 implements appropriate safeguards to protect your personal data, including contractual data transfer agreements based on recognised standard contractual clauses. By using the mrluky88 Platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia, which may have different data protection standards from those applicable in Malaysia.

8.Data Retention

mrluky88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years from the date of Account closure, consistent with AML regulatory requirements;
• Transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Support communications are retained for three (3) years from the date of the last interaction;
• Technical and usage data collected via cookies and session logs is retained for periods consistent with the cookie policy described in Section 9.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9.Cookies & Tracking Technologies

mrluky88.net uses cookies and similar tracking technologies to operate the Platform, maintain your login session, and analyse usage patterns. The categories of cookies used include:

• Strictly necessary cookies — required for the Platform to function, including session authentication cookies that keep you logged in to mrluky88 during an active session;
• Functional cookies — used to remember your preferences, such as language settings and game lobby layout preferences;
• Analytics cookies — used to collect aggregated, anonymised information about how visitors use mrluky88.net, helping us improve Platform performance and navigation;
• Marketing cookies — used where you have consented to receive personalised communications about mrluky88 promotions.

You may control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies may impair your ability to use the mrluky88 Platform, including the ability to maintain a logged-in session.

10.Security Measures

mrluky88 implements technical and organisational security measures appropriate to the risk of processing your personal data. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and mrluky88.net, encrypted storage of account passwords using industry-standard hashing algorithms, access controls limiting personal data access to authorised mrluky88 personnel on a need-to-know basis, regular security testing of the Platform, and intrusion detection systems monitoring for unauthorised access attempts.

Despite these measures, no data transmission over the internet or electronic storage system is completely secure. mrluky88 cannot guarantee the absolute security of your personal data but will notify you without undue delay in the event of a data breach that is likely to result in a high risk to your rights and freedoms.

11.Your Data Subject Rights

Subject to applicable law, you have the following rights in relation to your personal data held by mrluky88:

• Right of access — the right to request a copy of the personal data mrluky88 holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data, subject to mrluky88's legal retention obligations;
• Right to restriction — the right to request that processing of your personal data be restricted in certain circumstances;
• Right to data portability — the right to receive your personal data in a structured, machine-readable format;
• Right to object — the right to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent — where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact mrluky88 via live chat or by email at [email protected]. mrluky88 will respond to data subject requests within 30 days of receipt. Requests may require identity verification before mrluky88 processes them.

12.Children & Minors

The mrluky88 Platform is strictly for individuals aged 21 years and above. mrluky88 does not knowingly collect personal data from persons under the age of 21. If mrluky88 becomes aware that an Account has been registered by or used by a person under 21 years of age, the Account will be suspended immediately and personal data associated with the underage account will be processed only to the extent required to comply with applicable regulatory reporting obligations before being securely deleted. Parents and guardians who believe their child may have accessed mrluky88 should contact support at [email protected] immediately.

13.Third-Party Links

The mrluky88 Platform may contain links to third-party websites, including payment provider portals accessed during deposit and withdrawal flows. This Policy applies only to mrluky88.net and does not extend to third-party websites. mrluky88 is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party sites you visit.

14.Changes to This Policy

mrluky88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The updated Policy will be published on mrluky88.net with a revised effective date. Where a change is material, mrluky88 will provide advance notice to your registered email address at least 7 days before the change takes effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the amended Policy.

15.Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the mrluky88 data team via live chat support available 24/7 on the Platform, or by email at [email protected]. Please include "Privacy Policy Enquiry" in the subject line of any email correspondence to ensure your query is directed to the appropriate team.